The orders are being dispatched to the same address. If you are really asking “Why do I see different prices on the same product from the same seller on Amazon?” the answer has several possibilities: 1. Some items may be substituted or removed after checkout due to availability. When I get it back of course they replace the new item with their old broken item. Whether you're waiting on a new book release or for a popular item to be restocked, Amazon's pre-order process is easy. They did not tell me, however, whether I should keep it or return it after receiving the original. Items from each order are located at the same Amazon Fulfillment Center. The items are located at the same Amazon Fulfilment Centre. I’ve still managed to send 2 customers the wrong item in the last 30 days. I said I don't have an order number 'cause I didn't order the thing," Michael said. I noticed on my bank account today that Amazon had taken two identical amounts at the same time for 1 item. If it's their mistake, it's their responsibility to … To send items from a single order to multiple addresses: Add all the items you want to buy to your Shopping basket. Amazon Day isn’t available for shipments that include Hazmat items or items that aren’t eligible for One-Day or Two-Day Shipping. in Either case you thank them. The items will be delivered by your promised delivery date. Either she had received a discount to apply to the order or she would receive a future discount in return for placing the order. I had to wait another month before another friend came to visit me and brought the shower speaker to me, but it wasn't too big a deal. Low prices across earth's biggest selection of books, music, DVDs, electronics, computers, software, apparel & accessories, shoes, jewelry, tools & hardware, housewares, furniture, sporting goods, beauty & personal care, groceries & just about anything else. I said to myself "yes another great ebayer shipping the item quickly". If they ask you to ship back or pay for it. Amazon is huge. "Because it saves their cost and your time." And it’s active in even more countries than the river it’s named after runs through. Every order is individual for them, they search for the nearest fulfillment center to complete your order. About Incorrect or Missing Items from Amazon Same-Day Grocery Orders Check the order details in "Your Account" to verify all the items in your order were dispatched. The Issue with Co-Mingled SKUs. they did not charge me for the second delivered item but even if they did its an item that you cant return once opened. They sent me back an item I did not even sell. The orders are dispatching at around the same time. ; Follow the on-screen instructions. Amazon AU Change of Mind Return Policy. I dont know where the packages came from, or how MY name and address came to be on them… but Amazon told me to keep them. Combining items from multiple orders into a single package won't change the amount of shipping you pay for each order. Amazon will automatically combine orders that are placed around the same time if they will be fulfilled from the same fulfillment center at the same time, and are going to the same address. No disputes over if Amazon has the item when the tracking number says it was delivered. Free delivery on millions of items with Prime. A lot of items for sale on Amazon are FBA items (fulfilled By Amazon) Yes they are Shipped and Sold to the end customer by Amazon but the actual item has been sent to a Amazon Warehouse to be sold by an everyday person like you and me. Also, if you accidentally buy a digital song or album with Alexa you can request a return and refund within 7 days of date of purchase. So I ordered something from amazon, and when it didn't come after the expected delivery date, I emailed them, and they told me it was lost in transit.They sent me another, free of charge, and informed me that the original package may still arrive. Recently I have been hit with an uptick of scammers who take the brand new electronics item I send them then request a return saying the item is defective. FREE Release-Date Delivery Had they not been preorder you may have been able to cancel one or more of the items and place new orders with the addresses you wanted, but yeah probably not what you want to do either. Putting different returns into the same box when the tracking number is only tied to one item can lead to a nightmare. Same thing happened to me, I sadly think there are people aware of this new system in place and are taking advantage of it, the scammers. 2) they haven't enabled third-party sharing, so their address isn't passed to a supplier that is just using Amazon as a storefront, rather than a stockist. Don't return items to Amazon that were bought on Amazon Marketplace and shipped ... After the carrier has received your item, it can take up to two weeks for us to receive and process your return. Now they have their new air fryer from me, their money and I got a POS used old oil fryer packed to me in the box I sent their item. Box. I did a couple quick searches, and the first package I recieved had a retail value of $199USD and the second was $75USD. Two possible options: 1) They haven't attached an address to their wishlist, so it doesn't appear in the addresses to select. You can get a great deal of loot from Amazon, but sometimes you'll want a refund on your purchase.. kinda like deja vu but i know it really happen because now i have two of the same item. Amazon refund tips: returning an item to Amazon. Day one, there didn’t appear to be a problem. This has happened to me two times in the past month, and it’s actually starting to freak me out! The orders are shipping at around the same time. In simple words everything you order is coming from a … You send your products to Amazon’s warehouses and they pick, pack and ship your items to meet their strict shipping and delivery timelines. Nope, they wouldn’t send me the $36! For items sold from an Amazon seller, you'll see Submit return request. The item could be faulty, it might not fit or perhaps you just don’t want it anymore. I cannot even charge a restocking fee according to Amazon since the return reason is defective. You may return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds.Unless otherwise stated, original shipping fees for change of mind returns are not refunded. If I contest it with them they file an A-Z which Amazon … When you're finished, click Proceed to Checkout. so i order 2 things from amazon and i received one in the mail yesterday, then when i came home today i received the same order as the previous day. The vast majority of our sales are the exact same item with different designs printed on them. Note: Items fulfilled by Amazon.com but sold by another seller can't be replaced, but can be returned. Not too bad out of 3000+ MFN orders. Some time earlier, my girlfriend ordered some clothing online. I am always mortified when I send a customer the wrong item. How to return Amazon items the right way: Fast, easy and usually free. They said to me what's the order number? Just contact Amazon customer service and let them know you’d like a refund. Unfortunately, I didn't really like the "free" headphones after trying it out, so it was pretty much a waste.